here to help
General
Where are you located?
HELLO TIME’s design studio is based in Worcestershire, UK.
Where is the HELLO TIME Planner made?
We are really proud that The HELLO TIME Planner is designed and made, right here, in the UK by family-owned British printers using traditional book binding methods. For more information you can read out About Us page.
When do you launch new products?
We usually launch a new planner, end-paper design in September ready for the following year with new editions of the planner coming out every two years. Other paper products, stationery and greeting cards are launched throughout the year. Sign up to our email list or follow us on Instagram (@hellotimeplanner)to keep an eye out for news and new product launches.
May I sell The HELLO TIME Planner in my shop?
We have a small wholesale program and work with a select group of design-led and lifestyle retailers. Please go to our WHOLESALE section for more details.
The product I want is sold out. When will it be back in stock?
Please email us at hello@hellotime.co.uk and we’ll be happy to update you on specific product availability.
Do you offer bulk discounts?
We’ll be happy to discuss bulk discounts for CORPORATE GIFTING or WHOLESALE opportunities. Just visit the releivent pages for more info or email us hello@hellotime.co.uk - Thank You
When do you run sales?
We typically don't run sales on our products as they are pretty timeless. Smaller print runs and curated collections means we very rarely have stock left over.
However if we do have a sale it would always go live in Jan and we may run a sample sale from time to time although we have very little damaged or seconds stock.
If you want to be the first to hear about any sales or discounts follow us on Instagram @hellotimeplanner or sign up to our emails.
However if we do have a sale it would always go live in Jan and we may run a sample sale from time to time although we have very little damaged or seconds stock.
If you want to be the first to hear about any sales or discounts follow us on Instagram @hellotimeplanner or sign up to our emails.
Do you gift wrap products?
We love to save our customers time, so we offer a gift-wrapping service. When you select gift wrapping, we'll wrap your order in our thick signature HELLO TIME paper and finish with a black satin ribbon and WITH LOVE gift card. If you want to send a gift directly, we'd be happy to handwrite the gift card for you. Just pop your message in the message section, otherwise, leave it blank and we'll send you a card to add your own personal message.
In Nov and Dec, we replace this with a Christmas gift-wrapping option. We use the Snowy design, luxury, recyclable wrapping paper finished with a silver satin recyclable ribbon and WITH LOVE gift card.
In Nov and Dec, we replace this with a Christmas gift-wrapping option. We use the Snowy design, luxury, recyclable wrapping paper finished with a silver satin recyclable ribbon and WITH LOVE gift card.
Payment & Orders
What forms of payment do you accept?
We accept common forms of card payments including Visa, Mastercard, Maestro and American Express through our payment gateway Stripe.
What do I do if I received incorrect items?
Please send an email to hello@hellotime.co.uk along with an image of the item(s) you received and your order confirmation so we can expedite a solution.
Can I make a change to my shipping address, email, or payment information?
We strive to process orders as quickly as possible, usually the same day. But we will try to accommodate any order change where possible. The quickest way to get a hold of us is by emailing us at orders@hellotime.co.uk. Please be sure to include your order number and to let us know what changes need to be made. We will do our very best to accommodate your changes.
What's included in your Gift Wrapping option?
We love to save our customers time, so we offer a beautiful gift-wrapping service. When you select gift wrapping, we'll wrap your order in our thick signature HELLO TIME paper and finish with a black stain ribbon and WITH LOVE A7 gift card. If you want to send a gift directly, we'd be happy to handwrite this gift card for you, just send us a note in the customer notes section otherwise, we'll send it to you in blank for you to add a message as you require.
Christmas Gift Wrapping includes a recycled, luxury wrapping paper with a modern eucalyptus pattern, dark green satin ribbon and WITH LOVE A7 gift card.
Christmas Gift Wrapping includes a recycled, luxury wrapping paper with a modern eucalyptus pattern, dark green satin ribbon and WITH LOVE A7 gift card.
Delivery
When will my order ship?
We want you to receive your HELLO TIME order as soon as possible.
Orders are fulfilled from our studio in Worcestershire UK within 1 business day from the time your order is received and processed. We will send an email to you once your order has been dispatched. We do not ship orders over the weekend or outside business hours. Orders placed on Saturday or Sunday will not ship until the following Monday.
Orders are fulfilled from our studio in Worcestershire UK within 1 business day from the time your order is received and processed. We will send an email to you once your order has been dispatched. We do not ship orders over the weekend or outside business hours. Orders placed on Saturday or Sunday will not ship until the following Monday.
How is my order shipped?
Your order is processed through the Post Office and will be delivered by Royal Mail.
How much will delivery cost?
You can learn more about our delivery costs HERE.
Do you ship internationally?
Yes we ship worldwide. Just enter your delivery address and the shipping will be calculated at checkout.
How long will my order take to get to me?
Orders received before 2pm are dispatched the same day.
Orders received after 2pm will be processed the next working day.
Please allow 2-3 days for delivery on all ‘standard delivery’ orders & International orders should arrive between 5-7 days and will require a signature.
Next day and next day Sat delivery is available on all orders as long as we recieve your order by 12 noon.
Orders received after 2pm will be processed the next working day.
Please allow 2-3 days for delivery on all ‘standard delivery’ orders & International orders should arrive between 5-7 days and will require a signature.
Next day and next day Sat delivery is available on all orders as long as we recieve your order by 12 noon.
Do you offer Next Day Delivery?
Yes we offer next day and sat deliveries.
Orders received on a Friday after 12 noon will be shipped on the Monday and will arrive on Tues. Orders received before 12 noon are dispatched the same day.
Orders received on a Friday after 12 noon will be shipped on the Monday and will arrive on Tues. Orders received before 12 noon are dispatched the same day.
What do I do if I never received my order?
Please email orders@hellotime.co.uk at your earliest convenience and we’ll look into the progress of your order asap.
What do I do if my order arrives damaged in the post?
If you receive your order and find it damaged or have any issues with it, please email us at orders@hellotime.co.uk within 24hrs of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.
Returns | Exchanges | Refunds
What is your returns policy?
You can learn more about our return and exchange policy HERE.
Do you offer exchanges?
You can learn more about our return and exchange policy HERE.
Product & Stock
How are your products made?
Our planners, notebooks and pads are all made sustainably in the UK by experienced printers, suppliers and bookbinders. For more information you can read out About Us page.
How long will the HELLO TIME Planner last?
Your planner has a year’s worth of diary. 12 months, each with 5 weeks to accommodate when you start the planner and plenty of to-do list and notepages. We stress test the covers when we use a new material to make sure the planners look smart all year round.
Do you have an academic year planner?
Not specifaclly, but as the HELLO TIME Planner is undated so you can start it any time of the year. Our planners are favoured by teachers and students alike for that reason.
What diary layouts are available?
The HELLO TIME Planner has two unique week-to-view layouts.
Choose our Horizontal layout. The right-hand page is clear ready to jot down your to-do lists, notes and reminders.
Ot select our Vertical layout which is ideal if you have a lot of meetings, calls or appointments to schedule or you love to time-block.
For help selecting, view this article.
Choose our Horizontal layout. The right-hand page is clear ready to jot down your to-do lists, notes and reminders.
Ot select our Vertical layout which is ideal if you have a lot of meetings, calls or appointments to schedule or you love to time-block.
For help selecting, view this article.
What holidays are included in the HELLO TIME Planner?
There are no holidays or specific dates highlighted in the diary section as it’s an undated diary, ready to start when you are!
Is the Hello Planner Undated?
Yes,you can start it anytime of the year.
Can I order a custom planner?
Yes, you can choose to personalise your planner with a bookplate sticker on the inside front cover.
You can add a name and personal message. These make very thoughtful team gifts.
We also have various options should you wish to gift in small numbers to clients. See our CORPORATE GIFTING page for our custom and tailor-made options.
You can add a name and personal message. These make very thoughtful team gifts.
We also have various options should you wish to gift in small numbers to clients. See our CORPORATE GIFTING page for our custom and tailor-made options.
What cover styles will be offered?
At the moment we only have one cover option which is our signature embossed typographic design. But we do have a choice of end paper designs.
How should I take care of my HELLO TIME Planner?
When you use a planner for 365 days, it’s safe to assume it will show some a little wear and tear.
Each HELLO TIME Planner goes through a careful quality check before being packaged for delivery.
The following are signs of a handfinished product that occur naturally in the production process: slight bends the binding, slubs, wrinkles and small indentions. While we’ve designed the HELLO TIME Planner to be durable (a heavy weight,wipe clean, cover, casebound and thick luxurious paper inside) a well-used planner is going to look loved at the end of the year!
In order to keep your HELLO TIME Planner looking fresh and new, we recommend the following:
Each HELLO TIME Planner goes through a careful quality check before being packaged for delivery.
The following are signs of a handfinished product that occur naturally in the production process: slight bends the binding, slubs, wrinkles and small indentions. While we’ve designed the HELLO TIME Planner to be durable (a heavy weight,wipe clean, cover, casebound and thick luxurious paper inside) a well-used planner is going to look loved at the end of the year!
In order to keep your HELLO TIME Planner looking fresh and new, we recommend the following:
- Keep your HELLO TIME Planner in a cool, dry
place-away from liquids - Your HELLO TIME Planner cover can be wiped clean with a soft, damp cloth
- Close your HELLO TIME Planner from front to back, and never lift it from a single side or page
Contact
How can I contact you?
We’d love to hear from you! You can contact us in the following ways:
By Email: hello@hellotime.co.uk
By Phone: 07597 874205
Direct message us on Instagram @hellotimeplanner
Studio Hours: Monday -Friday: 9am -5pm.
By Email: hello@hellotime.co.uk
By Phone: 07597 874205
Direct message us on Instagram @hellotimeplanner
Studio Hours: Monday -Friday: 9am -5pm.
