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FAQ

General

PAYMENT & ORDERS

DELIVERY

RETURNS | EXCHANGES | REFUNDS

PRODUCT & STOCK​

CONTACT

General

Where are you located?
Hello Time’s design studio is based in Worcestershire, UK.
Where is the HELLO TIME Planner made?

We are really proud that The HELLO TIME Planner is designed and made, right here, in the UK by British printers using traditional book binding methods.

When do you launch new products?

We always launch a new planner, end-paper design in September ready for the following year. Our officewares, stationery and cards are launched throughout the year. Why not sign upto our mailing list to learn more about specific new products and get 10% off your first order with us.Or follow us on Instagram @hellotimeplanner

May I sell The HELLO TIME Planner in my shop?

Thank you for your interest! We have a small wholesale program and work with a select group of retailers. Please email us at hello@hellotime.co.uk to discuss more!

The product I want is sold out. When will it be back in stock?

Please email us at hello@hellotime.co.uk andwe’ll be happy to update you on specific product availability.

Do you offer bulk discounts?

Thank you for your interest! Please email us at hello@hellotime.co.uk and we’ll be happy to discuss bulk discounts for corporate gifting or wholesale opportunities for example.

When do you run sales?

We typically run a sale twice a year, one in Jan & another in July/Aug. Keep an eye out for sample sales, flash sales and discounts that occur throughout the year. Why not sign up to our mailing list to learn more about any offers and get 10% off your first order with us.

PAYMENT & ORDERS

What forms of payment do you accept?

We accept common forms of card payments including Visa, Mastercard, Maestro and American Express through our payment gateway Stripe.

What do I do if I received incorrect items?

Please send an email to hello@hellotime.co.uk along with an image of the item(s) you received and your order confirmation so we can expedite a solution.

Can I make a change to my shipping address, email, or payment information?

We strive to process orders as quickly as possible, usually the same day. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at hello@hellotime.co.uk. Please be sure to include your order number and to let us know what changes need to be made. We will do our very best to accommodate your changes.

Do you gift wrap products?

Yes, we do! Our planners are gift wrapped at no extra charge in our bespoke wrapping paper but if you are looking for something extra special, we offer our unique and sustainable cloth gift bags designed for the HELLO TIME Planner with a choice of gift tags (charges apply). All other products are shipped wrapped in tissue paper apart from individual greeting cards.

Do you have any discount codes available?

We do run special promotions from time to time, keep an eye on social media or why not sign up to our mailing list to 10% off your first order with us.

DELIVERY

When will my order ship?

We want you to receive your HELLO TIME order as soon as possible. Orders are fulfilled from our studio in Worcestershire UK within 1 business day from the time your order is received and processed. We will send an email to you once your order has shipped. We do not ship orders over the weekend or outside business hours. Orders placed on Saturday or Sunday will not ship until the following Monday.

How is my order shipped?

Your order is processed through the Post Office and will be delivered by Royal Mail.

How much will delivery cost?

Standard UK Delivery is £3.95.
Standard UK Delivery is free on all greetings cards and ordersover £50.
Orders received before 2pm are dispatched the same day.
Orders received after 2pm will be processed the next working day.
Please allow 2-3 days for delivery on all ‘standard delivery’ orders.

Special Delivery guaranteed by 1pm next day –£6.95.
Orders will arrive with your post the following day if you order before 1pm (Mon-Thurs only). If you order after 1pm your order will be processed the following day. Orders received on Fri-Sun will be dispatched on the next working day (Mon) and arrive the next day.

Royal Mail International Signed –£18.95
International orders should arrive between 5-7 days and will require a signature.

Do you ship internationally?

Yes, we do! To give you an idea, orders shipped to Europe are £12.95 and orders shipped internationally are £18.95 (tracked & signed for).To see the final cost of shipping for your order to your country, add the item(s) you would like to purchase to your cart, enter your shipping address, and our automated shopping cart will give you the total cost of your purchase, including shipping rates.

How long will my order take to get to me?

Orders received before 2pm are dispatched the same day. Orders received after 2pm will be processed the next working day. Please allow 2-3 days for delivery on all ‘standard delivery’ orders & International orders should arrive between 5-7 days and will require a signature. Next day and next day Sat delivery is available on all orders.

Do you offer Next Day Delivery?

Yes we do! We offer next day and sat deliveries. Orders received on a Friday after 2pm will be shipped on the Monday and will arrive on Tues. Orders received before 2pm are dispatched the same day.

What do I do if I never received my order?

Please email us hello@hellotime.co.ukat your earliest convenience and we’ll look into the progress of your order asap.

What do I do if my order arrives damaged in the post?

If you receive your order and find it damaged from shipping or have any issues with it, please email us at hello@hellotime.co.uk within 24hrs of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.

RETURNS | EXCHANGES | REFUNDS

What is the return policy?

You can learn more about our return and exchange policy here.

Do you offer exchanges?

Yes,we do! On non-personalised itemsonly. If your order is personalised we are afraid we cannot offer a refund or exchange if you change your mind. On all other orders, if you send back your product/s in the original packaging and once it’s been received all safe and sound we can process our endwith an exchange or refund. Please note if you change your mind we cannot refund the shipping costs.

PRODUCT & STOCK - The HELLO TIME Planner

How is the product made?

Our planners and stationery are all made in the UK by experienced printers, suppliers and bookbinders. Our planners are casebound for quality and so they last the whole year.

How long will the HELLO TIME Planner last?

Your planner has a year’s worth of diary. 12 months, each with 5 weeks to accommodate when you start the plannerand plenty of to-do list and notepages.

Do you have an academic year planner?

Not yet, but as the HELLO TIME Planner is undated you can start it any time of the year!

What diary layouts are available?

The HELLO TIME Planner has a unique week-to-view layout.

What holidays are included in the HELLO TIME Planner?

There are no holidays or specific dates highlighted in the diary section as it’s an undated diary, ready to start when you are!

Is the Hello Planner Undated?

Yes,you can start it anytime of the year.

Can I order a custom planner?

Yes, you can choose to personalise your planner with a bookplate sticker on the inside front cover. You can add a name and personal message. For more details click here.

What cover styles will be offered?

At the moment we only have one cover option which is our signaturede-bossd typographic design. But we do have a choice of end paper designs. Click here to view the options.

How should I take care of my HELLO TIME Planner?

When you use a planner for 365 days, it’s safe to assume it will show some wear and tear. Each HELLO TIME Plannergoes through a careful quality check before being packaged for delivery. The following are signs of a handfinished product that occur naturally in the
production process: slight bends in the binding, slubs, wrinkles and small indentions. While we’ve designed the HELLO TIME Planner to be durable (a heavy weight,wipe clean, cover, casebound and thick luxuriouspaper inside) a well-used planner is going to look loved at the end of the year!

In order to keep your HELLO TIME Planner looking fresh and new, we recommend the following:

  • Keep your HELLO TIME Planner in a cool, dry place-away from liquids
  • Your HELLO TIME Planner cover can be wiped clean with a soft cloth
  • Close your HELLO TIME Planner from front to back, and never lift it from a single sideor page

CONTACT

How can I contact you?

We’d love to hear from you! You can contact us in the following ways:

By Email: Contact Us
By Phone: 07597 874205
Direct message us on Instagram or Facebook @hellotimeplanner

Studio Hours: Monday -Friday: 8am -5pm

Have another question? We're here to help.

CONTACT US
I posted these tips last week, so if you’ve seen I posted these tips last week, so if you’ve seen them excuse the repetition...for those that didn’t - TA DAH!!! 🙌-I deleted the original post because the design of the post was bugging me it didn’t look ‘on brand’ and feel like us. Even though I was using my fonts & colours the balance of how I used them didn’t look like us!-So it was back to the drawing board to be ‘more HELLO TIME’. -I wanted to share this little marketing mishap with you to say it’s ok to just delete it and re do it if you feel it’s not right. Your posts need to be recognised as you when your audience is scrolling.  It’s no different to traditional advertising. You are up against so many other messages you need to show up looking like you so your audience know it’s you & will stop & look!-Just shows even designers who bang on about brands being consistent 🙄 need to be pulled back in line to stay consistent, I just got a bit excited!!! I can well imagine you can easily do the same in apps like Canva  so be mindful you don’t get too distracted by all the amazing designs and own your own x
We’ve been busy today working on a new collectio We’ve been busy today working on a new collection of cards... can you guess what they might be celebrating? -We are here to help you manage your time but to also celebrate special times. Can’t wait to show you next week 🖤
In the early 2000s, Starbucks was expanding like c In the early 2000s, Starbucks was expanding like crazy, both in terms of locations and their product offerings. While the chain had built up a loyal following of coffee fans through recreating a neighborhood coffeehouse vibe, Starbucks' quality of service couldn't keep up with its rapid expansion.  What's more, by investing in non-coffee-related products -- most notably, music -- Starbucks was diluting its brand. In the eyes of the public, Starbucks was abandoning its local coffeehouse roots and turning into a cold, calculating corporation.  By 2008, driven in part by the financial collapse, Starbucks was in dire straits -- its stock price shriveling. Some analysts predicted that the coffee juggernaut would fade away into obscurity. In an effort to stay afloat, the once seemingly unstoppable coffee chain ended up closing more than 900 of its stores, laying off a huge chunk of its workforce in the process.  At a time when cash-strapped Americans were viewing coffee more and more as a commodity, and increasingly turning to cheaper alternatives (e.g., McDonald's), Starbucks needed a new game plan. They needed to convince folks that Starbucks was worth the extra cost.  So Starbucks teamed up with ad agency BBDO to launch the multi-million dollar "Coffee value and values" campaign -- the largest marketing campaign in Starbucks' history. The campaign made Starbucks coffee the star of the show once again.  Thanks in part to this massive campaign that focused on the quality of its core product, coffee, Starbucks was able to reinvigorate its brand as well as its business. In 2019, the company reported more than $26 billion in annual revenue.  So this tells us just how important BRAND is to a business & that your customers won’t always give you the permission to stray into areas that take your eye off the ball and the core purpose of your company.  It also tells us to ‘keep going’  as my friend Hayley @southwoodsocialhub recently posted.  If you want it enough you can come back from anything 👊🏼 keep going you gorgeous lot!  Source: @hubspot
Well what a year 2020 was, not only for the flamin Well what a year 2020 was, not only for the flaming obvious but because our planners were a sell out!-You guys took a leap of faith & tried the HELLO TIME planner for the first time & some of you are on their third copy which is bloody incredible. There are really no words for how grateful I am but also how excited I am that you’ll be able to get organised, find more focus & become more productive as I did when I started using it.-Many of you have messaged me who didn’t get chance to purchase a copy or have just discovered us for availability.-Our second edition is out in the summer. It will have all the same features & design style but they’ll be some updates.-These will be available for pre-order later this year but if you want to us to contact you as soon as they are available then just comment below or send us a DM & we will pop you on our waiting list.
Thank you to everyone for your greeting card order Thank you to everyone for your greeting card orders. You are keeping us busy which we are super grateful for 😃 @notonthehighstreet -It’s the last week of our sale so we thought we’d share the cards included.-Got a girlfriend who’s had to sadly postpone her wedding, missing a friend or family member & it’s their birthday or need to get a card sent direct to save time. We can help!
First things first, keep up the excellent work. It First things first, keep up the excellent work. It’s been really tough to make that transition from the company office to the home office & now we are back again! 🙄  That commute, that buzzy office atmosphere, the kitchen banter and the stationery cupboard on tap, we know you're missing it all. I really miss the design agency stationery cupboard 🤣  Hang on in there; I've been working from home for 10 years now, so I'm used to it, but I remember all too clearly how it felt when I left an agency office full of creativity, talented people and company all day long to work, for myself, at home.  When I worked from home at first, it was surreal, unprecedented, lonely and strange so I can relate to how you will be feeling. Throw into the mix, your spouse and children in the house. The stress of not being able to go out and voila, the feelings are 100% compounded.  To help,  I’ve put together a blog post with lots of tips, that on reflection have helped me along the way - LINK IN BIO  Thank you Kirsty @rebuildagram for the carousel tips! Marvellous idea 🥰
Tackling to-do’s...want to know how to manage th Tackling to-do’s...want to know how to manage that never ending list & make them work better for you?-Check out episode 3 IGTV directly below for tips and ideas on how to manage all those tasks to keep you on top of 😳 your game and in control of your time.-I hate ticking off things in my to - do list...said no-one ever 🤣

Be In The Know

Get inspiration, time management tips, new arrivals & the latest offers to your inbox.
PLUS 10% off your first order when you sign up.

Get inspiration, tips, new arrivals & the latest offers to your inbox.
PLUS 10% off your first order.

I posted these tips last week, so if you’ve seen I posted these tips last week, so if you’ve seen them excuse the repetition...for those that didn’t - TA DAH!!! 🙌-I deleted the original post because the design of the post was bugging me it didn’t look ‘on brand’ and feel like us. Even though I was using my fonts & colours the balance of how I used them didn’t look like us!-So it was back to the drawing board to be ‘more HELLO TIME’. -I wanted to share this little marketing mishap with you to say it’s ok to just delete it and re do it if you feel it’s not right. Your posts need to be recognised as you when your audience is scrolling.  It’s no different to traditional advertising. You are up against so many other messages you need to show up looking like you so your audience know it’s you & will stop & look!-Just shows even designers who bang on about brands being consistent 🙄 need to be pulled back in line to stay consistent, I just got a bit excited!!! I can well imagine you can easily do the same in apps like Canva  so be mindful you don’t get too distracted by all the amazing designs and own your own x
We’ve been busy today working on a new collectio We’ve been busy today working on a new collection of cards... can you guess what they might be celebrating? -We are here to help you manage your time but to also celebrate special times. Can’t wait to show you next week 🖤
In the early 2000s, Starbucks was expanding like c In the early 2000s, Starbucks was expanding like crazy, both in terms of locations and their product offerings. While the chain had built up a loyal following of coffee fans through recreating a neighborhood coffeehouse vibe, Starbucks' quality of service couldn't keep up with its rapid expansion.  What's more, by investing in non-coffee-related products -- most notably, music -- Starbucks was diluting its brand. In the eyes of the public, Starbucks was abandoning its local coffeehouse roots and turning into a cold, calculating corporation.  By 2008, driven in part by the financial collapse, Starbucks was in dire straits -- its stock price shriveling. Some analysts predicted that the coffee juggernaut would fade away into obscurity. In an effort to stay afloat, the once seemingly unstoppable coffee chain ended up closing more than 900 of its stores, laying off a huge chunk of its workforce in the process.  At a time when cash-strapped Americans were viewing coffee more and more as a commodity, and increasingly turning to cheaper alternatives (e.g., McDonald's), Starbucks needed a new game plan. They needed to convince folks that Starbucks was worth the extra cost.  So Starbucks teamed up with ad agency BBDO to launch the multi-million dollar "Coffee value and values" campaign -- the largest marketing campaign in Starbucks' history. The campaign made Starbucks coffee the star of the show once again.  Thanks in part to this massive campaign that focused on the quality of its core product, coffee, Starbucks was able to reinvigorate its brand as well as its business. In 2019, the company reported more than $26 billion in annual revenue.  So this tells us just how important BRAND is to a business & that your customers won’t always give you the permission to stray into areas that take your eye off the ball and the core purpose of your company.  It also tells us to ‘keep going’  as my friend Hayley @southwoodsocialhub recently posted.  If you want it enough you can come back from anything 👊🏼 keep going you gorgeous lot!  Source: @hubspot
Well what a year 2020 was, not only for the flamin Well what a year 2020 was, not only for the flaming obvious but because our planners were a sell out!-You guys took a leap of faith & tried the HELLO TIME planner for the first time & some of you are on their third copy which is bloody incredible. There are really no words for how grateful I am but also how excited I am that you’ll be able to get organised, find more focus & become more productive as I did when I started using it.-Many of you have messaged me who didn’t get chance to purchase a copy or have just discovered us for availability.-Our second edition is out in the summer. It will have all the same features & design style but they’ll be some updates.-These will be available for pre-order later this year but if you want to us to contact you as soon as they are available then just comment below or send us a DM & we will pop you on our waiting list.
Thank you to everyone for your greeting card order Thank you to everyone for your greeting card orders. You are keeping us busy which we are super grateful for 😃 @notonthehighstreet -It’s the last week of our sale so we thought we’d share the cards included.-Got a girlfriend who’s had to sadly postpone her wedding, missing a friend or family member & it’s their birthday or need to get a card sent direct to save time. We can help!
First things first, keep up the excellent work. It First things first, keep up the excellent work. It’s been really tough to make that transition from the company office to the home office & now we are back again! 🙄  That commute, that buzzy office atmosphere, the kitchen banter and the stationery cupboard on tap, we know you're missing it all. I really miss the design agency stationery cupboard 🤣  Hang on in there; I've been working from home for 10 years now, so I'm used to it, but I remember all too clearly how it felt when I left an agency office full of creativity, talented people and company all day long to work, for myself, at home.  When I worked from home at first, it was surreal, unprecedented, lonely and strange so I can relate to how you will be feeling. Throw into the mix, your spouse and children in the house. The stress of not being able to go out and voila, the feelings are 100% compounded.  To help,  I’ve put together a blog post with lots of tips, that on reflection have helped me along the way - LINK IN BIO  Thank you Kirsty @rebuildagram for the carousel tips! Marvellous idea 🥰
Tackling to-do’s...want to know how to manage th Tackling to-do’s...want to know how to manage that never ending list & make them work better for you?-Check out episode 3 IGTV directly below for tips and ideas on how to manage all those tasks to keep you on top of 😳 your game and in control of your time.-I hate ticking off things in my to - do list...said no-one ever 🤣
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