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FAQ
General
Hello Time’s design studio is based in Worcestershire, UK.
We are really proud that The HELLO TIME Planner is designed and made, right here, in the UK by British printers using traditional book binding methods.
We always launch a new planner, end-paper design in September ready for the following year. Our officewares, stationery and cards are launched throughout the year. Why not sign upto our mailing list to learn more about specific new products and get 10% off your first order with us.Or follow us on Instagram @hellotimeplanner
Thank you for your interest! We have a small wholesale program and work with a select group of retailers. Please email us at [email protected] to discuss more!
Please email us at [email protected] andwe’ll be happy to update you on specific product availability.
Thank you for your interest! Please email us at [email protected] and we’ll be happy to discuss bulk discounts for corporate gifting or wholesale opportunities for example.
We typically run a sale twice a year, one in Jan & another in July/Aug. Keep an eye out for sample sales, flash sales and discounts that occur throughout the year. Why not sign up to our mailing list to learn more about any offers and get 10% off your first order with us.
PAYMENT & ORDERS
We accept common forms of card payments including Visa, Mastercard, Maestro and American Express through our payment gateway Stripe.
Please send an email to [email protected] along with an image of the item(s) you received and your order confirmation so we can expedite a solution.
We strive to process orders as quickly as possible, usually the same day. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at [email protected] Please be sure to include your order number and to let us know what changes need to be made. We will do our very best to accommodate your changes.
Yes, we do! Our planners are gift wrapped at no extra charge in our bespoke wrapping paper but if you are looking for something extra special, we offer our unique and sustainable cloth gift bags designed for the HELLO TIME Planner with a choice of gift tags (charges apply). All other products are shipped wrapped in tissue paper apart from individual greeting cards.
We do run special promotions from time to time, keep an eye on social media or why not sign up to our mailing list to 10% off your first order with us.
DELIVERY
We want you to receive your HELLO TIME order as soon as possible. Orders are fulfilled from our studio in Worcestershire UK within 1 business day from the time your order is received and processed. We will send an email to you once your order has shipped. We do not ship orders over the weekend or outside business hours. Orders placed on Saturday or Sunday will not ship until the following Monday.
Your order is processed through the Post Office and will be delivered by Royal Mail.
Standard UK Delivery is £3.95.
Standard UK Delivery is free on all greetings cards and ordersover £50.
Orders received before 2pm are dispatched the same day.
Orders received after 2pm will be processed the next working day.
Please allow 2-3 days for delivery on all ‘standard delivery’ orders.
Special Delivery guaranteed by 1pm next day –£6.95.
Orders will arrive with your post the following day if you order before 1pm (Mon-Thurs only). If you order after 1pm your order will be processed the following day. Orders received on Fri-Sun will be dispatched on the next working day (Mon) and arrive the next day.
Royal Mail International Signed –£18.95
International orders should arrive between 5-7 days and will require a signature.
Yes, we do! To give you an idea, orders shipped to Europe are £12.95 and orders shipped internationally are £18.95 (tracked & signed for).To see the final cost of shipping for your order to your country, add the item(s) you would like to purchase to your cart, enter your shipping address, and our automated shopping cart will give you the total cost of your purchase, including shipping rates.
Orders received before 2pm are dispatched the same day. Orders received after 2pm will be processed the next working day. Please allow 2-3 days for delivery on all ‘standard delivery’ orders & International orders should arrive between 5-7 days and will require a signature. Next day and next day Sat delivery is available on all orders.
Yes we do! We offer next day and sat deliveries. Orders received on a Friday after 2pm will be shipped on the Monday and will arrive on Tues. Orders received before 2pm are dispatched the same day.
Please email us [email protected] your earliest convenience and we’ll look into the progress of your order asap.
If you receive your order and find it damaged from shipping or have any issues with it, please email us at [email protected] within 24hrs of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.
RETURNS | EXCHANGES | REFUNDS
You can learn more about our return and exchange policy here.
Yes,we do! On non-personalised itemsonly. If your order is personalised we are afraid we cannot offer a refund or exchange if you change your mind. On all other orders, if you send back your product/s in the original packaging and once it’s been received all safe and sound we can process our endwith an exchange or refund. Please note if you change your mind we cannot refund the shipping costs.
PRODUCT & STOCK - The HELLO TIME Planner
Our planners and stationery are all made in the UK by experienced printers, suppliers and bookbinders. Our planners are casebound for quality and so they last the whole year.
Your planner has a year’s worth of diary. 12 months, each with 5 weeks to accommodate when you start the plannerand plenty of to-do list and notepages.
Not yet, but as the HELLO TIME Planner is undated you can start it any time of the year!
The HELLO TIME Planner has a unique week-to-view layout.
There are no holidays or specific dates highlighted in the diary section as it’s an undated diary, ready to start when you are!
Yes,you can start it anytime of the year.
Yes, you can choose to personalise your planner with a bookplate sticker on the inside front cover. You can add a name and personal message. For more details click here.
At the moment we only have one cover option which is our signaturede-bossd typographic design. But we do have a choice of end paper designs. Click here to view the options.
When you use a planner for 365 days, it’s safe to assume it will show some wear and tear. Each HELLO TIME Plannergoes through a careful quality check before being packaged for delivery. The following are signs of a handfinished product that occur naturally in the
production process: slight bends in the binding, slubs, wrinkles and small indentions. While we’ve designed the HELLO TIME Planner to be durable (a heavy weight,wipe clean, cover, casebound and thick luxuriouspaper inside) a well-used planner is going to look loved at the end of the year!
In order to keep your HELLO TIME Planner looking fresh and new, we recommend the following:
- Keep your HELLO TIME Planner in a cool, dry place-away from liquids
- Your HELLO TIME Planner cover can be wiped clean with a soft cloth
- Close your HELLO TIME Planner from front to back, and never lift it from a single sideor page
CONTACT
We’d love to hear from you! You can contact us in the following ways:
By Email: Contact Us
By Phone: 07597 874205
Direct message us on Instagram or Facebook @hellotimeplanner
Studio Hours: Monday -Friday: 8am -5pm
Have another question? We're here to help.
